Refund policy

Overview

At Primealete Nutrition, we take pride in providing fresh, high-quality halal meals prepared daily for your convenience and health. Please read our Refund & Return Policy carefully before placing your order. By purchasing from Primealete Nutrition, you agree to this policy.

Taste Preferences

We do not offer refunds based on personal taste preferences. While we strive to create meals that are delicious and nutritionally balanced, we cannot guarantee that every individual will have the same taste experience.

Pickup & Third-Party Delivery

All meals are available for local pickup at designated locations.
We also work with DoorDash for third-party delivery in select areas.
Primealete Nutrition is not responsible for any issues with DoorDash deliveries, including delays, missing items, or quality concerns after the order leaves our facility. Customers should contact DoorDash directly for delivery-related problems.

Storage Instructions

Meals are perishable and must be refrigerated or frozen immediately upon receipt or pickup.
For meals consumed within a week, refrigeration is sufficient.
For longer storage, freezing is recommended to maintain freshness and quality.
Primealete Nutrition is not responsible for spoilage or quality issues resulting from improper storage or handling after pickup or third-party delivery.

Returns

Due to the fresh and perishable nature of our meals, we cannot accept returns.
All purchases, including subscription orders, are final.

Subscription Orders

By subscribing to our meal service, you agree to our Terms of Service.
Subscriptions auto-renew and will automatically charge your payment method on file for recurring orders, including applicable fees.
You may cancel your subscription at any time by emailing hello@primealete.com. Cancellation will stop future recurring charges but does not refund past purchases.

Customer Satisfaction

Any order issues related to Primealete Nutrition mistakes (e.g., incorrect items, missing meals from pickup orders) are handled on a case-by-case basis at the discretion of the Primealete Nutrition team.
We do not issue refunds for taste preferences or DoorDash delivery problems.